You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…
read moreHere’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
read moreThere’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
read moreHow do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…
read moreSound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…
read moreHow humans and bots working together in real time can lead to epic customer experiences.
read moreA case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.
read moreA deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
read moreDOSS is more than an assistant. It’s an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.
read moreCX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
read more