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automation

Why should you measure bots like humans?

Why should you measure bots like humans? 1120 840 Ben McCulloch

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

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How to find success with voice automation

How to find success with voice automation 1920 1080 Kane Simms

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.

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HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant 1120 840 Ben McCulloch

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

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AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases 1120 840 Ben McCulloch

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

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Why Aflorithmic is the WordPress of audio production

Why Aflorithmic is the WordPress of audio production 1120 840 Ben McCulloch

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…

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‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

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Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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Digital assistants for real estate with Bobby Bryant, CEO, DOSS

Digital assistants for real estate with Bobby Bryant, CEO, DOSS 1600 1200 Kane Simms

DOSS is more than an assistant. It’s an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.

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Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET 1600 1200 Kane Simms

CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.

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