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Enterprise

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta
Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta 1280 720 Taras Semeniuk

Getting from prototype to production with the accuracy, security, and scale a real business needs still takes months for most companies. Inbenta says its new Encore platform closes that gap in days or even hours.

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  • Kane Simms

10 ways SharkNinja uses AI to support a $5B business
10 ways SharkNinja uses AI to support a $5B business 1366 768 Kane Simms

Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation.

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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

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From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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  • Kane Simms

AI and the BPO industry: why enterprises must take notice
AI and the BPO industry: why enterprises must take notice 1536 1024 Kane Simms

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

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From good to great: how Roche improved customer experience
From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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Conversations Squared #6 Kane Simms
Conversations Squared #6 Kane Simms 2380 2380 Ben McCulloch

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the…

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  • Kane Simms

Master assistant or multi-assistant orchestration? 4 considerations
Master assistant or multi-assistant orchestration? 4 considerations 1600 1200 Kane Simms

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

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