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Top 10 conversational AI trends for 2023

Top 10 conversational AI trends for 2023 1120 840 Ben McCulloch

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

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Why should you measure bots like humans?

Why should you measure bots like humans? 1120 840 Ben McCulloch

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

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Holistic AI services: the future of CX?

Holistic AI services: the future of CX? 925 615 Ben McCulloch

We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can…

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Check out Florida Blue’s multimodal marvel!

Check out Florida Blue’s multimodal marvel! 1120 840 Ben McCulloch

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

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How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

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How HSBC is using conversational AI with Andy Kingston, HSBC

How HSBC is using conversational AI with Andy Kingston, HSBC 1600 1200 Rebecca Christie

Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience.

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The need for AI privacy, with Patricia Thaine, CEO, Private AI

The need for AI privacy, with Patricia Thaine, CEO, Private AI 1600 1200 Rebecca Christie

Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.

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How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner 1600 1200 Rebecca Christie

Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.

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Top CX trends and how AI is helping, with Brad Cleveland

Top CX trends and how AI is helping, with Brad Cleveland 1600 1200 Rebecca Christie

Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.

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