fbpx

Contact Centre

The need for AI privacy, with Patricia Thaine, CEO, Private AI

The need for AI privacy, with Patricia Thaine, CEO, Private AI 1600 1200 Rebecca Christie

Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.

read more

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner 1600 1200 Rebecca Christie

Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.

read more

Top CX trends and how AI is helping, with Brad Cleveland

Top CX trends and how AI is helping, with Brad Cleveland 1600 1200 Rebecca Christie

Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.

read more

Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

read more

‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

read more

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

read more

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

read more

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET 1600 1200 Kane Simms

CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.

read more

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai 1600 1200 Kane Simms

Finding and using data that you didn’t even know existed to improve customer experience and business operations.

read more

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals 1600 1200 Kane Simms

Learn how this deep learning technology is generating increased revenue and improved customer outcomes.

read more