Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
read moreOrlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.
read moreWhy do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…
read moreBrian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
read moreProcess automation in recruitment, healthcare and retail using conversational AI.
read moreOne of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
read moreMany have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
read moreFrank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
read moreIs being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the rest of the market can…
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