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True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar

True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar 150 150 Kane Simms

Ujet has a truly unique approach to customer support. With its true omni-channel approach and AI-powered technology, brands are pushing the boundaries of customer experience excellence. You really need to…

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Why the UK Gov latest smart speaker recommendations are dangerous

Why the UK Gov latest smart speaker recommendations are dangerous 1600 1200 Kane Simms

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free access to radio stations.

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Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights 1600 1200 Kane Simms

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

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How we won the Alexa Prize SocialBot Grand Challenge with Jan Sedivy, Czech Technical University

How we won the Alexa Prize SocialBot Grand Challenge with Jan Sedivy, Czech Technical University 150 150 Kane Simms

Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in…

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Google’s Assistant strategy and what it means for your brand

Google’s Assistant strategy and what it means for your brand 1800 1200 Kane Simms

Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant…

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Google CCAI with Antony Passemard

Google CCAI with Antony Passemard 1800 1200 Kane Simms

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.

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