fbpx

LLMs

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

read more

Designing for generative AI: The UX evolution at Prudential with Alex Shin
Designing for generative AI: The UX evolution at Prudential with Alex Shin 1280 720 Taras Semeniuk

In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.

read more

AI is smart enough – so are you ready?
AI is smart enough – so are you ready? 1508 892 Taras Semeniuk

Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.

read more

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

read more

Building AI maturity at Pandora with Sonia Ingram
Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

read more

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX 1280 720 Taras Semeniuk

In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.

read more
  • Kane Simms

10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI
10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI 1920 1080 Kane Simms

With all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing…

read more

Decoding documents: how SmartBots chunk data with LLMs
Decoding documents: how SmartBots chunk data with LLMs 1456 816 Ben McCulloch

Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.

read more
  • Kane Simms

4 tips for effective use of LLMs in conversational AI
4 tips for effective use of LLMs in conversational AI 1920 1080 Kane Simms

Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.

read more
  • Emily Uematsu Banzhaf

Capturing the scope and behavior of LLMs
Capturing the scope and behavior of LLMs 1456 816 Emily Uematsu Banzhaf

A hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.

read more
  • 1
  • 2
Enter your
text here

    Exclusive report: How to identify and evaluate agentic AI platforms for CX
    Download now
    This is default text for notification bar
    Learn more