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testing

Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier
Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier 1280 720 Taras Semeniuk

Most contact centres generate thousands of conversations a day, full of insight about what’s broken in the business, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.

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Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara
Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara 1280 720 Taras Semeniuk

Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.

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  • Kane Simms

Testing the future: How Klearcom is powering the voice AI revolution
Testing the future: How Klearcom is powering the voice AI revolution 1536 1024 Kane Simms

As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.

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Why you need Botium before you make your bot
Why you need Botium before you make your bot 1120 840 Ben McCulloch

Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s…

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