Accessibility is usability with Sierra Fontana and Carissa Merrill

Accessibility is usability with Sierra Fontana and Carissa Merrill 1800 1200 Kane Simms

Diving deep into how the US Bank approach accessibility for voice with Sierra Fontana and Carissa Merrill of US Bank.

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Presented by the Conversational Academy

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[bctt tweet=”#Accessibility is usability” username=”vuxworld”]

In this episode

Sierra Fontana, User Experience Architect, US Bank, and Carissa Merrill, Accessibility Consultant, US Bank, are working hard to make the US Bank’s voice services accessible to all. They join us on this episode to share how they’re approaching accessibility for voice and why it’s so important to prioritise accessibility early.

Links

WCAG guidelines

All about VoiceItt with Sara Smolley

Join Carissa Merrill and Sierra Fontana on LinkedIn

Carissa and Sierra on Twitter

What's next for agentic AI in CX? Join us at Conversational AI Meetup, London, 16 April
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