Multi-channel conversational strategies with Nico Acosta

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies. Listen on: Apple podcasts | Spotify…

Voice strategy: short and long term planning

 When it comes to creating a voice strategy, you need a short term plan and a long term plan. These are the words of Amazon Alexa’s Chief Evangelist, Dave…