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Kane Simms

How to formulate your CX strategy for 2024

How to formulate your CX strategy for 2024 1920 1080 Kane Simms

I recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree…

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Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms 1920 1080 Kane Simms

The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.

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3 innovative use cases for AI in retail

3 innovative use cases for AI in retail 1456 816 Kane Simms

The advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we delve into three unique ways…

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The 3 types of NLU systems in conversational AI

The 3 types of NLU systems in conversational AI 1600 1200 Kane Simms

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the…

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Master assistant or multi-assistant orchestration? 4 considerations

Master assistant or multi-assistant orchestration? 4 considerations 1600 1200 Kane Simms

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

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Stop getting ChatGPT and GPT3 confused!

Stop getting ChatGPT and GPT3 confused! 1280 720 Kane Simms

Right. Bullsh*t Man is back. Because this is starting to p*ss me off.

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The DITAT maturity model for conversational AI

The DITAT maturity model for conversational AI 960 540 Kane Simms

We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.

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Open AI vs Google: a headline you’d never have dreamed of

Open AI vs Google: a headline you’d never have dreamed of 1024 1024 Kane Simms

With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that community and hit almost every…

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ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank 1600 1200 Kane Simms

Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.

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