How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.

Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May.

In this episode

00:00 Introduction
04:46 Fabio’s role at Scotiabank
06:54 A day in the life of Fabio
08:52 AI strategy: high and wide
16:30 POC to production
19:30 Self service fulfilment
22:00 Scotiabank’s AI strategy
24:57 Design and development process
31:41 Where to start with conversational AI
36:19 Approach to chatbot launch
42:47 Increasing adoption
49:30 Generational use of AI
54:39 The value of NLP
58:40 Outro