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Strategy

  • Brian Smith

Challenges we currently face in conversation design
Challenges we currently face in conversation design 1640 924 Brian Smith

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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  • Rebecca Christie

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer
How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer 1600 1200 Rebecca Christie

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

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  • Kane Simms

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI 1800 1200 Kane Simms

Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.

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  • Kane Simms

Google’s Assistant strategy and what it means for your brand
Google’s Assistant strategy and what it means for your brand 1800 1200 Kane Simms

Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant…

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  • Kane Simms

Avaya on enterprise AI strategy, with Davide Petramala
Avaya on enterprise AI strategy, with Davide Petramala 1800 1200 Kane Simms

Davide Petramala shares some deep insights on how organisations can get started and scale their voice and conversational AI efforts.

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  • Kane Simms

The importance of owning your NLU with Guy Tonye and Stacey Kyler, Zammo.ai
The importance of owning your NLU with Guy Tonye and Stacey Kyler, Zammo.ai 1800 1200 Kane Simms

The Zammo team join us to share why owning your NLU is so crucial, the importance of control, analytics and cross platform assistants.

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  • Kane Simms

Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions
Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions 1800 1200 Kane Simms

Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.

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  • Kane Simms

Step up your chatbot and voice assistant game
Step up your chatbot and voice assistant game 1800 1200 Kane Simms

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience…

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  • Kane Simms

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

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  • Kane Simms

Top 10 voice marketing mistakes and how to avoid them
Top 10 voice marketing mistakes and how to avoid them 1917 1080 Kane Simms

If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.

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