Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she’s a professional violinist!
We talked about personas, ethics, the data that can be collected from your voice, ear training and the sound of conversations.
AVAILABLE ON ALL PODCAST PLAYERS.
In this episode
- 00:00 – Introduction
- 02:00 – 30 seconds, go!
- 04:06 – What does ‘bot persona’ mean to you?
- 06:06 – What’s the purpose of a bot’s persona?
- 06:56 – How ‘human’ should bot personas be?
- 11:12 – The risks of collecting user data
- 12:32 – The issues of speaking legal-ese
- 15:22 – What data about a user can be collected from their voice?
- 19:17 – Should a bot be ready to speak about things other than their use-case?
- 24:56 – How much does the sound of the voice matter?
- 26:12 – Ear training is useful in conversation design
- 27:07 – How similar is phrasing on violin to verbal communication?
- 29:17 – Hearing issues in TTS when you have ‘perfect pitch’
- 30:20 – Do you think of music when you adjust SSML?
- 31:20 – Do you speak your copy out loud to get a feel for the SSML?
- 31:56 – Outro
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
