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transformation

Digital humans and innovation at Capita with James Brooks

Digital humans and innovation at Capita with James Brooks 1600 1200 Rebecca Christie

James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI.

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The DITAT maturity model for conversational AI

The DITAT maturity model for conversational AI 960 540 Kane Simms

We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.

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Conversational AI at GoDaddy and beyond with Sonia Talati

Conversational AI at GoDaddy and beyond with Sonia Talati 1600 1200 Rebecca Christie

Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale.

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Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed 1120 840 Ben McCulloch

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw. 

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Learnings from designing over 300 chatbots with Jim-Rowe Bot

Learnings from designing over 300 chatbots with Jim-Rowe Bot 1600 1200 Rebecca Christie

Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots.

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Voice AI that detects your tone of voice with Sean Austin, CEO, Helios

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios 1600 1200 Rebecca Christie

Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.

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Conversations Squared #1 – Emily Uematsu Banzhaf

Conversations Squared #1 – Emily Uematsu Banzhaf 1600 1200 Rebecca Christie

Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network,…

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Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey 1600 1200 Rebecca Christie

Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.

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Building an effective digital assistant for banking with Bill Hawks, Citizens Bank

Building an effective digital assistant for banking with Bill Hawks, Citizens Bank 1600 1200 Rebecca Christie

Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.

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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank 1600 1200 Kane Simms

Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.

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    Join us this Friday: What’s next for AI-powered customer experience in 2025.
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