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Case study

How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity 1120 840 Ben McCulloch

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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How LNER’s digital human could revolutionise train travel

How LNER’s digital human could revolutionise train travel 1120 840 Ben McCulloch

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?

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You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker 1600 1200 Rebecca Christie

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

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How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk 1600 1200 Rebecca Christie

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

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How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett 1600 1200 Rebecca Christie

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

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Decathlon’s 5 year automation strategy took 6 months thanks to AI

Decathlon’s 5 year automation strategy took 6 months thanks to AI 1120 840 Ben McCulloch

Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many…

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Landry’s find the perfect use case for a voice assistant

Landry’s find the perfect use case for a voice assistant 1120 840 Ben McCulloch

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…

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How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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