Article • VUX World

Ben McCulloch
July 26, 2024

Seven key insights from creating an award-winning AI chatbot

Seven key insights from creating an award-winning AI chatbot https://vux.world/wp-content/uploads/Seven-key-insights-article-image.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 26, 2024 July 26, 2024

You may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.

Ben McCulloch
July 22, 2024

Scaling debt recovery with an AI assistant – a success story

Scaling debt recovery with an AI assistant – a success story https://vux.world/wp-content/uploads/Debt-colleciton-success-story.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 22, 2024 July 23, 2024

Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.

Ben McCulloch
July 10, 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024 https://vux.world/wp-content/uploads/EnterpriseAIAdoptionArticle.jpg 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 10, 2024 July 11, 2024

You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…

Kane Simms
July 4, 2024

8 top AI use cases for contact centres

8 top AI use cases for contact centres https://vux.world/wp-content/uploads/1707434731103.jpeg 1022 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 4, 2024 July 4, 2024

I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…

Kane Simms
June 17, 2024

AI Design Principles

AI Design Principles https://vux.world/wp-content/uploads/VUX-AI-Design-Principles-website-and-social-1.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 17, 2024 June 14, 2024

Make consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.

Kane Simms
June 14, 2024

10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI

10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI https://vux.world/wp-content/uploads/LLMs-vs-SLMs-hero-image.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 14, 2024 June 14, 2024

With all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing…

Kane Simms
June 13, 2024

The changing role of the AI-enabled contact centre

The changing role of the AI-enabled contact centre https://vux.world/wp-content/uploads/1717673205270.png 1260 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 13, 2024 June 26, 2024

I was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small…

Rebecca Christie
May 22, 2024

Whose job is prompt design?

Whose job is prompt design? https://vux.world/wp-content/uploads/Whose-job-is-prompt-design.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 22, 2024 June 25, 2024

This article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for…

Ben McCulloch
April 11, 2024

Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? https://vux.world/wp-content/uploads/DALL·E-2024-04-11-12.20.58-Imagine-a-modern-healthcare-setting-where-there-is-an-integration-of-advanced-technology.-In-the-center-of-the-room-there-is-a-large-sleek-and-futu.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 11, 2024 April 17, 2024

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

Ben McCulloch
April 10, 2024

Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service https://vux.world/wp-content/uploads/DALL·E-2024-04-10-13.53.43-An-image-of-a-classic-set-of-balancing-scales.-The-scales-should-have-two-pans-hanging-from-a-horizontal-beam-which-is-supported-by-a-central-pillar.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 10, 2024 April 10, 2024

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

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