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How to get started in Conversational AI

How to get started in Conversational AI 1280 720 Ben McCulloch

This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…

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Balancing AI and Human Insight

Balancing AI and Human Insight 1920 1080 Kane Simms

Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…

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The Complete AI Automation Process: A VUX World Framework

The Complete AI Automation Process: A VUX World Framework 960 540 Kane Simms

In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design.…

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ChatGPT’s ‘strategies for success’ look familiar to us!

ChatGPT’s ‘strategies for success’ look familiar to us! 1792 1024 Ben McCulloch

When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog…

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The end of role play in conversation design?

The end of role play in conversation design? 1260 720 Ben McCulloch

There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…

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Conversational AI continues its momentum into 2024

Conversational AI continues its momentum into 2024 1920 1080 Kane Simms

We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider,…

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Decoding documents: how SmartBots chunk data with LLMs

Decoding documents: how SmartBots chunk data with LLMs 1456 816 Ben McCulloch

Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.

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4 tips for effective use of LLMs in conversational AI

4 tips for effective use of LLMs in conversational AI 1920 1080 Kane Simms

Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.

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How to implement a tried and tested bot improvement cycle

How to implement a tried and tested bot improvement cycle 1456 816 Kane Simms

If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…

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The case for explainable AI

The case for explainable AI 1920 1080 Kane Simms

You may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and…

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