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Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

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A framework for consistently measuring the usability of voice and conversational user interfaces

A framework for consistently measuring the usability of voice and conversational user interfaces 1800 1200 Kane Simms

Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…

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Top 10 voice marketing mistakes and how to avoid them

Top 10 voice marketing mistakes and how to avoid them 1917 1080 Kane Simms

If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.

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Is innovating first worth it?

Is innovating first worth it? 2470 1274 Kane Simms

Is being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the rest of the market can…

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A difference between conversational AI and your website

A difference between conversational AI and your website 1532 850 Kane Simms

One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…

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You might not have a choice about voice

You might not have a choice about voice 916 687 Kane Simms

It’s ironic, but you might not have a choice about voice.

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When will voice AI disrupt your industry?

When will voice AI disrupt your industry? 912 684 Kane Simms

Find out how voice AI is disrupting industries with Mike Zagorsek of SoundHound. Register here.

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Does Apple hold the keys to ambient computing?

Does Apple hold the keys to ambient computing? 879 659 Kane Simms

Radar sensing and voice match in home pod mini. Does Apple hold the ambient computing keys?

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Apple HomePod Mini: what’s the deal?

Apple HomePod Mini: what’s the deal? 750 516 Kane Simms

What we like about the Apple Home Pod Mini… And it’s not what you think.

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Amazon Echo Show: TV 3.0?

Amazon Echo Show: TV 3.0? 2191 1242 Kane Simms

If the Amazon Echo is radio 2.0, then is the Echo Show, with Zoom and Netflix, TV 3.0?

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