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Articles

Purposeful Vs Emergent AI Strategy: what path should you be on?

Purposeful Vs Emergent AI Strategy: what path should you be on? 960 540 Kane Simms

As you start to put together your AI strategy, you need to understand whether you’re pursuing a purposeful AI strategy or an emergent AI strategy. This will enable you to…

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Best tips for prompt engineering: Insights from Anthropic

Best tips for prompt engineering: Insights from Anthropic 1920 1080 Kane Simms

Prompt engineering has rapidly emerged as a crucial skill in effectively working with advanced AI models. For those with experience, refining your prompts can significantly improve AI performance and unlock…

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Gen AI and ROI: Bridging the gap from hype to reality in enterprise adoption

Gen AI and ROI: Bridging the gap from hype to reality in enterprise adoption 2560 1493 Kane Simms

In the world of technology, few innovations have sparked as much interest as generative AI (gen AI). This emerging technology promises to transform how businesses operate and serve their customers.…

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Scaling your AI solution for long term success

Scaling your AI solution for long term success 1260 720 Kane Simms

Once you have established a solid foundation with your initial AI deployments, it’s essential to think about scaling your solutions to cover more complex and higher-impact use cases. This phase…

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Why NPS and CSAT don’t work for measuring your AI efforts

Why NPS and CSAT don’t work for measuring your AI efforts 1920 1080 Kane Simms

When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at…

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Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic

Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic 1792 1024 Kane Simms

Vladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the…

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Make sure your AI policy includes this…

Make sure your AI policy includes this… 1280 720 Kane Simms

In the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re…

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2 of the best approaches to AI automation for contact centres: Deep dive

2 of the best approaches to AI automation for contact centres: Deep dive 1280 719 Kane Simms

When beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which…

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AI reduces call volumes by 40% for Tallahassee State College

AI reduces call volumes by 40% for Tallahassee State College 1920 1080 Kane Simms

Most people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly…

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Conversations Unparsed: Industry Leaders Share Their Vision for AI

Conversations Unparsed: Industry Leaders Share Their Vision for AI 1200 800 Ben McCulloch

During Unparsed 2024 we asked 10 CAI professionals to tell us what they’re working on. They come from a range of companies, from startups with a single person covering their…

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