Podcast

  • Kane Simms

How ING is building the instant mortgage with agentic AI
How ING is building the instant mortgage with agentic AI 1280 720 Kane Simms

Bahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.

read more
  • Kane Simms

From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin 1280 720 Kane Simms

Discover how Vodafone’s AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.

read more
  • Kane Simms

Turning AI hype into real customer value, with Simplyhealth and EdgeTier
Turning AI hype into real customer value, with Simplyhealth and EdgeTier 1280 720 Kane Simms

AI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.

read more
  • Kane Simms

How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU 1280 720 Kane Simms

What does it take to run AI-first customer service at a national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.

read more
  • Kane Simms

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber
Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber 1920 1080 Kane Simms

Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.

read more
  • Kane Simms

The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International
The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International 1920 1080 Kane Simms

We discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.

read more
  • Kane Simms

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai 1280 720 Kane Simms

We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.

read more
  • Kane Simms

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić 1280 720 Kane Simms

In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.

read more
  • Kane Simms

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore
Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore 1280 720 Kane Simms

Explore how Uniphore is evolving from conversational AI into a horizontal enterprise AI platform. In this episode, we discuss agentic AI, use case selection, human-in-the-loop systems, data readiness and the future of autonomous business workflows.

read more

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta
Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta 1280 720 Taras Semeniuk

Enterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale still takes months for most companies.

read more
Enter your
text here