Uncategorized • VUX World

Ben McCulloch
April 11, 2024

Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? https://vux.world/wp-content/uploads/DALL·E-2024-04-11-12.20.58-Imagine-a-modern-healthcare-setting-where-there-is-an-integration-of-advanced-technology.-In-the-center-of-the-room-there-is-a-large-sleek-and-futu.webp 1792 1024 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 11, 2024 April 17, 2024

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

Kane Simms
April 5, 2024

Counteracting the risk of LLMs

Counteracting the risk of LLMs https://vux.world/wp-content/uploads/DALL·E-2024-04-05-16.14.02-An-editorial-style-digital-image-representing-the-concept-of-Counteracting-the-risk-of-Large-Language-Models-LLMs.-The-image-features-a-central-vi.webp 1792 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 5, 2024 April 5, 2024

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

Ben McCulloch
March 20, 2024

How to navigate the 3 risks of LLMs in CAI

How to navigate the 3 risks of LLMs in CAI https://vux.world/wp-content/uploads/image.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g March 20, 2024 March 20, 2024

Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It…

Kane Simms
February 19, 2024

Balancing AI and Human Insight

Balancing AI and Human Insight https://vux.world/wp-content/uploads/Cream-Gold-2024-New-Year-Facebook-Post-1920-x-1080-px-5.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 19, 2024 February 19, 2024

Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…

Ben McCulloch
February 1, 2024

The end of role play in conversation design?

The end of role play in conversation design? https://vux.world/wp-content/uploads/1706261471904.png 1260 720 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g February 1, 2024 February 2, 2024

There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…

Ben McCulloch
January 12, 2024

It still takes effort to make a really good assistant

It still takes effort to make a really good assistant https://vux.world/wp-content/uploads/Cream-Gold-2024-New-Year-Facebook-Post-1920-x-1080-px-1-1.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 12, 2024 January 15, 2024

Come on then conversation designers – who’s bored by the lack of challenges in our industry? What, nobody? It’s no surprise really. We conversation designers have to be comfy with…

Kane Simms
December 15, 2023

Conversational AI continues its momentum into 2024

Conversational AI continues its momentum into 2024 https://vux.world/wp-content/uploads/Cream-Gold-2024-New-Year-Facebook-Post-1920-x-1080-px.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g December 15, 2023 December 15, 2023

We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider,…

Ben McCulloch
October 11, 2023

Yes, ChatGPT has a persona and you should be careful

Yes, ChatGPT has a persona and you should be careful https://vux.world/wp-content/uploads/Grey-Minimal-and-Professional-Laptop-Sale-Instagram-Post-1920-x-1080-px.png 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g October 11, 2023 October 11, 2023

When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if…

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