Kane and Dustin speak to author and researcher, Bob Moore, about his book Conversational UX Design and how to use conversation analysis techniques to create more natural conversational experiences.
Magic happens when you take patterns and systems of nature and apply them to solve human problems.
✈️ Aeroplane wings are inspired by birds
🚗 Wet tyre treads have been inspired by the toe pads of tree frogs
💡 LED bulbs can be made more efficient by mimicking the scales on a Firefly’s abdomen
📸 Canon cameras imitate the structure of a moth’s eye to reduce lens flare
🚞 High speed trains in Japan were based on a Kingfisher’s beak. They use 15% less electricity and are 10% faster
What happens when you take a conversational analyst and have them apply natural, human conversation patterns and techniques to conversation design and conversational AI?
Can we create more engaging human computer interaction? Can we provide better, more natural customer experience?
In this episode, you’ll learn how to design conversations properly, based on those that have conversations properly: humans.
Our guest, Bob Moore, spent over 20 years in Silicon Valley research labs working with the likes of Xerox PARC, Yahoo! Research and IBM ARC, studying conversations and analysing the natural patterns that occur. He has a Ph.D. in sociology, is a trained as a conversation analyst and the author of Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework.
Moore, Robert J. and Raphael Arar. 2019. Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework. Association for Computing Machinery, New York. DOI: 10.1145/3304087. Available at Amazon and Morgan & Claypool.