Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design. read more
Learn how Wluper is making strides towards intentless NLU and advanced dialogue management and memory.
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. read more
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast. read more
Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
Google is rolling out RCS messaging and partnered with BT to bring conversational messaging on Android to life. And it’s good! read more
Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.
Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.
Win free tickets to All About Voice 2019
To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:
Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.
Winners will be announced on next week’s show!
In this episode
We dig deep into how conversational AI is helping some of Europe’s biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.
Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.
We discuss the differences between customer care and customer support and the future of the two in a voice-first world.