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conversational ai

4 tips for effective use of LLMs in conversational AI

4 tips for effective use of LLMs in conversational AI 1920 1080 Kane Simms

Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.

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Conversations2 – Justin Randall

Conversations2 – Justin Randall 1200 1200 Rebecca Christie

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation…

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Debt collections are challenging, and changing

Debt collections are challenging, and changing 1920 1133 Ben McCulloch

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

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Why conversational AI should be accessible by design

Why conversational AI should be accessible by design 2560 1563 Ben McCulloch

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

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Conversations2 – Millani Jayasingkam

Conversations2 – Millani Jayasingkam 1600 1200 Rebecca Christie

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing…

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How Salesforce are using LLMs with Greg Bennett

How Salesforce are using LLMs with Greg Bennett 1600 1200 Rebecca Christie

Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design…

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Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs!

Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs! 1600 1200 Rebecca Christie

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have…

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Don’t blame the bot! 10 learnings on safe use of AI

Don’t blame the bot! 10 learnings on safe use of AI 1024 573 Ben McCulloch

VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and…

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Conversations2 – ChatGPT Interview

Conversations2 – ChatGPT Interview 1600 1200 Rebecca Christie

What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved – this new technology delivers on so much…

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Conversations Squared #9 Andrew Muir

Conversations Squared #9 Andrew Muir 1120 840 Rebecca Christie

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings…

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