conversational ai

The journey into conversation design with Heyday’s Anna Ralph

The journey into conversation design with Heyday’s Anna Ralph 1800 1200 Kane Simms

Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design. read more

Advancing ‘applied conversational AI’ with Wluper CTO, Nikolai Rozanov

Advancing ‘applied conversational AI’ with Wluper CTO, Nikolai Rozanov 1800 1200 Kane Simms

Learn how Wluper is making strides towards intentless NLU and advanced dialogue management and memory.
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Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez 1800 1200 Kane Simms

One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. read more

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein 1800 1200 Kane Simms

Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
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Voice design at Comcast, with Chuong Nguyen and Carolyn Reed

Voice design at Comcast, with Chuong Nguyen and Carolyn Reed 1800 1200 Kane Simms

Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast. read more

Talking conversation design with Maaike Groenewege

Talking conversation design with Maaike Groenewege 1800 1200 Kane Simms

Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
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Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI 1800 1200 Kane Simms

Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.
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The future of conversational commerce? with David Clark and Tim Atkinson

The future of conversational commerce? with David Clark and Tim Atkinson 1800 1200 Kane Simms

Google is rolling out RCS messaging and partnered with BT to bring conversational messaging on Android to life. And it’s good! read more

Automating call centres with AI and Frank Schneider

Automating call centres with AI and Frank Schneider 1800 1200 Kane Simms

Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.
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Conversational AI for customer care with Guillaume Laporte

Conversational AI for customer care with Guillaume Laporte 1800 1200 Kane Simms

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.

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Win free tickets to All About Voice 2019

All About Voice is Europe’s biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!

To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:

Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.

Winners will be announced on next week’s show!

In this episode

We dig deep into how conversational AI is helping some of Europe’s biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.

Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.

We discuss the differences between customer care and customer support and the future of the two in a voice-first world.

Links

Mindsay website

Mindsay on LinkedIN

Mindsay on Twitter

Email Guillaume