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conversational ai

Conversations Squared #8 Michelle Parayil

Conversations Squared #8 Michelle Parayil 1915 1657 Ben McCulloch

Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her…

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Conversations Squared #7 Hilary Hayes

Conversations Squared #7 Hilary Hayes 1919 1919 Ben McCulloch

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.

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From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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Conversations Squared #6 Kane Simms

Conversations Squared #6 Kane Simms 2380 2380 Ben McCulloch

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the…

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What’s this news about conversation designer layoffs?

What’s this news about conversation designer layoffs? 1120 840 Ben McCulloch

In recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network who’s lost their job. We…

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Why we need a no-code multimodal orchestration tool

Why we need a no-code multimodal orchestration tool 1120 840 Ben McCulloch

During my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and other modes of expression.

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15 ways conversation designers could use ChatGPT

15 ways conversation designers could use ChatGPT 1120 840 Ben McCulloch

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for…

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Top 10 conversational AI trends for 2023

Top 10 conversational AI trends for 2023 1120 840 Ben McCulloch

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

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A ground-breaking ‘human-in-the-loop’ approach to AI

A ground-breaking ‘human-in-the-loop’ approach to AI 1120 840 Ben McCulloch

One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.

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Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium

Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium 1600 1200 Rebecca Christie

Christoph Börner, CEO, Botium, joins us on our podcast to talk about quality assurance for conversational AI systems.

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