digital assistant

From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin

From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin 1280 720 Kane Simms

Discover how Vodafone’s AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.

read more

Automating insurance claims with conversational AI

Automating insurance claims with conversational AI 1120 840 Kane Simms

What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…

read more

How to find success with voice automation

How to find success with voice automation 1920 1080 Kane Simms

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.

read more