personalisation

Kane Simms
June 19, 2026

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber https://vux.world/wp-content/uploads/Daniel-Uber-thumbnail.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g June 19, 2026 June 19, 2026

Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.

Kane Simms
January 30, 2023

Conversations Squared #4 Dr Joan Palmiter Bajorek

Conversations Squared #4 Dr Joan Palmiter Bajorek https://vux.world/wp-content/uploads/DrJoan-image_lo2.jpg 2380 2380 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g January 30, 2023 February 6, 2023

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI – for Women in Voice, for her public speaking, for her experience at the likes…

Kane Simms
January 10, 2023

Conversations Squared #3 Esha Metiary

Conversations Squared #3 Esha Metiary https://vux.world/wp-content/uploads/Esha-Image_WP.png 2047 2047 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g January 10, 2023 January 10, 2023

Esha Metiary, Lead Conversation Designer, Bol.com, talks about why some assistants should be prepared to discuss political matters.

Kane Simms
April 26, 2021

Hyper-personalised voice AI with Laetitia Cailleteau, Accenture

Hyper-personalised voice AI with Laetitia Cailleteau, Accenture https://vux.world/wp-content/uploads/Laetitia-Cailleteau-accenture-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g April 26, 2021 April 23, 2021

Laetitia Cailleteau shares all about what Accenture is doing in voice AI and about its hyper-personalised voice AI patent.

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personalisation

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

Conversations Squared #4 Dr Joan Palmiter Bajorek

Conversations Squared #3 Esha Metiary

Hyper-personalised voice AI with Laetitia Cailleteau, Accenture

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