User research

A framework for consistently measuring the usability of voice and conversational user interfaces

A framework for consistently measuring the usability of voice and conversational user interfaces 1800 1200 Kane Simms

Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…

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How voice of the customer can enhance your conversational automation strategy with Nate Brown

How voice of the customer can enhance your conversational automation strategy with Nate Brown 1800 1200 Kane Simms

Chief Experience Officer at Officium Labs, Nate Brown, talks voice of the customer.

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User research the NPR way with Ha-Hoa Homano

User research the NPR way with Ha-Hoa Homano 1800 1200 Kane Simms

How do NPR approach designing voice applications? And how do they engage users to make sure that they’re designing the right things for the right people, Ha-Hoa Homano, Sr. Product…

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All about voice UX research with Chris Geison

All about voice UX research with Chris Geison 1800 1200 Kane Simms

For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about…

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All about BotTalk and how to run a voice first discovery workshop with Andrey Esaulov

All about BotTalk and how to run a voice first discovery workshop with Andrey Esaulov 1800 1200 Kane Simms

This week, we’re digging into how you can create an Alexa Skill using BotTalk and we give you a template for running a voice first discovery workshop, with SmartHaus Technologies…

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How people REALLY use Amazon Alexa with Martin Porcheron

How people REALLY use Amazon Alexa with Martin Porcheron 1800 1200 Kane Simms

 Today, we’re discussing the findings of Martin Porcheron’s study, ‘Voice interfaces in everyday life’. We uncover insights into how people actually use Amazon Alexa in the home. We find…

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Voice first user research with Konstantin Samoylov and Adam Banks

Voice first user research with Konstantin Samoylov and Adam Banks 1800 1200 Kane Simms

 We’re talking to ex-Googlers, Konstantin Samoylov and Adam Banks, about their findings from conducting research on voice assistants at Google and their approach to building world-leading UX labs. This…

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Voice first user testing with Sam Howard

Voice first user testing with Sam Howard 1800 1200 Kane Simms

 In this episode, we’re talking about voice first user testing, why it’s so imperative and how you can get started doing your own voice user testing. Why voice first…

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