We hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person.
read moreMost contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.
read moreDiscover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.
read moreIn this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.
read moreWhat happens when AI stops being treated like a tool and starts being hired like an employee?
read moreWe explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
read moreHBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.
read moreFrom IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreWhat does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?
read moreLearn why AI might be the biggest shift in technology since the internet.
read moreEveryone’s slapping ‘agentic’ on their AI products, but what does that even mean?
read moreLearn what it really takes to scale conversational AI to 15 million conversations per year.
read moreDiscover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.
read moreDiscover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.
read moreIan Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.
read moreThis is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.
read moreDiscover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.
read moreThe AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.
read moreFrom the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.
read moreDiscover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.
read moreAs generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.
read moreThe tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.
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