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Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

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Has Amazon just cracked conversation design once and for all?

Has Amazon just cracked conversation design once and for all? 1600 1200 Kane Simms

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

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The AI privacy barrier: will Sonos be the first to hurdle it?

The AI privacy barrier: will Sonos be the first to hurdle it? 1600 1200 Kane Simms

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

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Will Say It Now crack the Amazon Alexa discoverability code?

Will Say It Now crack the Amazon Alexa discoverability code? 1800 1200 Kane Simms

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

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Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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Walmart to acquire conversation design tooling company, Botmock

Walmart to acquire conversation design tooling company, Botmock 1600 1200 Kane Simms

Walmart has agreed to acquire conversation design platform, Botmock, for an undisclosed sum to help scale its conversational AI efforts.

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Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno 1600 1200 Kane Simms

Wells Fargo announced that it would be releasing a digital assistant, named ‘Fargo’ as part of its revamped app in 2022.

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Why the UK Gov latest smart speaker recommendations are dangerous

Why the UK Gov latest smart speaker recommendations are dangerous 1600 1200 Kane Simms

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free access to radio stations.

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Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights 1600 1200 Kane Simms

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

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Voxable Design Assistant streamlines conversation design with help from GPT-3

Voxable Design Assistant streamlines conversation design with help from GPT-3 800 600 Kane Simms

Conversation design tooling company, Voxable, has released the world’s first digital assistant specifically to help conversation designers.

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