News • VUX World

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Kane Simms
August 2, 2022

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX https://vux.world/wp-content/uploads/Balto-Real-Time-Index-Example.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 2, 2022 August 2, 2022

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

Kane Simms
March 22, 2022

Google announces CCaaS solution

Google announces CCaaS solution https://vux.world/wp-content/uploads/GOOGLE-CCAAS-thumbnail.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 22, 2022 March 22, 2022

Google has announced its very own contact centre as a service in partnership with ujet.

Kane Simms
December 7, 2021

Has Amazon just cracked conversation design once and for all?

Has Amazon just cracked conversation design once and for all? https://vux.world/wp-content/uploads/Amazon-Lex-Automated-Chatbot-Builder-VUX-World.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g December 7, 2021 December 7, 2021

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

Kane Simms
November 25, 2021

The AI privacy barrier: will Sonos be the first to hurdle it?

The AI privacy barrier: will Sonos be the first to hurdle it? https://vux.world/wp-content/uploads/Sonos.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 25, 2021 November 25, 2021

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

Kane Simms
November 23, 2021

Will Say It Now crack the Amazon Alexa discoverability code?

Will Say It Now crack the Amazon Alexa discoverability code? https://vux.world/wp-content/uploads/2018/08/vCommerce-with-Charlie-Cadbury-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 23, 2021 November 23, 2021

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

Kane Simms
November 3, 2021

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core https://vux.world/wp-content/uploads/Microsoft-release-Dynamics-365-contact-centre-with-AI-at-its-core.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 3, 2021 November 3, 2021

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

Kane Simms
November 2, 2021

Walmart to acquire conversation design tooling company, Botmock

Walmart to acquire conversation design tooling company, Botmock https://vux.world/wp-content/uploads/walmart-to-acquire-botmock-vux-world.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 2, 2021 November 2, 2021

Walmart has agreed to acquire conversation design platform, Botmock, for an undisclosed sum to help scale its conversational AI efforts.

Kane Simms
October 26, 2021

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno https://vux.world/wp-content/uploads/wells-fargo-digital-assistant-fargo.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 26, 2021 October 26, 2021

Wells Fargo announced that it would be releasing a digital assistant, named ‘Fargo’ as part of its revamped app in 2022.

Kane Simms
October 21, 2021

Why the UK Gov latest smart speaker recommendations are dangerous

Why the UK Gov latest smart speaker recommendations are dangerous https://vux.world/wp-content/uploads/Digital-radio-and-audio-review.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 21, 2021 October 27, 2021

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free access to radio stations.

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