Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
read moreThe Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…
read moreThe notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because…
read moreMost companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It…
read moreJust a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to…
read moreThis question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give…
read moreUnless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…
read moreIn a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design.…
read moreWhen Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog…
read moreThere’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…
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