Many organisations have woken up to the potential of AI over the last couple of years. Every second CEO wants their own version of ChatGPT. With this surge in interest,…
read moreYou know that moment when the live agent connects to your call. You hear their first words, and your mind is scrambling to detect their accent. You may like their…
read moreYou may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.
read moreFind out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.
read moreThis session will dive into the key benefits of implementing AI chatbots and how to identify the best use cases that work for your business.
read moreCooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.
read moreYou’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…
read moreFalene McKenna is arguably the most charismatic member of the conversation design community.
read moreI recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…
read moreMake consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.
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