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How Prudential is shaping user-centred design in the age of generative AI

How Prudential is shaping user-centred design in the age of generative AI 1536 1024 Kane Simms

Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.

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Designing for generative AI: The UX evolution at Prudential with Alex Shin

Designing for generative AI: The UX evolution at Prudential with Alex Shin 1280 720 Taras Semeniuk

In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.

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AI is smart enough – so are you ready?

AI is smart enough – so are you ready? 1508 892 Taras Semeniuk

Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.

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How to chart a course to AI maturity in CX: Why it matters

How to chart a course to AI maturity in CX: Why it matters 1280 720 Kane Simms

Discover how leading organisations like Pandora are achieving AI maturity in customer experience.

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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

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From pilot to production: Making your AI project a success… Guaranteed

From pilot to production: Making your AI project a success… Guaranteed 1920 1080 Taras Semeniuk

This exclusive session will cut through industry hype to address why the journey from prototype to production hasn’t become easier despite advances in foundational models.

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Building AI maturity at Pandora with Sonia Ingram

Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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Start with your CX problem first and work backwards

Start with your CX problem first and work backwards 1920 1080 Kane Simms

Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.

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AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX 1280 720 Taras Semeniuk

In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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