The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.
read moreIn this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI
read moreWhile the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.
read moreDiscover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.
read moreDespite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?
read moreIn this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
read moreExplore how Prudential Financial is embracing generative AI to revolutionise user-centred design.
read moreIn this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.
read moreInstead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.
read moreKane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.
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