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How True Classic tailored AI for customer experience with Jordan Gesky
How True Classic tailored AI for customer experience with Jordan Gesky 1280 720 Taras Semeniuk

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

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8 reasons AI projects fail and 12 ways to make yours a success
8 reasons AI projects fail and 12 ways to make yours a success 1920 1080 Taras Semeniuk

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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  • Kane Simms

How Prudential is shaping user-centred design in the age of generative AI
How Prudential is shaping user-centred design in the age of generative AI 1536 1024 Kane Simms

Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.

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Designing for generative AI: The UX evolution at Prudential with Alex Shin
Designing for generative AI: The UX evolution at Prudential with Alex Shin 1280 720 Taras Semeniuk

In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.

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AI is smart enough – so are you ready?
AI is smart enough – so are you ready? 1508 892 Taras Semeniuk

Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow
The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.

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  • Kane Simms

How to chart a course to AI maturity in CX: Why it matters
How to chart a course to AI maturity in CX: Why it matters 1280 720 Kane Simms

Discover how leading organisations like Pandora are achieving AI maturity in customer experience.

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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

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From pilot to production: Making your AI project a success… Guaranteed
From pilot to production: Making your AI project a success… Guaranteed 1920 1080 Taras Semeniuk

This exclusive session will cut through industry hype to address why the journey from prototype to production hasn’t become easier despite advances in foundational models.

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