Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the recruitment space and some examples of use…
read moreJoin us for this 45-minute journey to learn the real-world benefits that generative AI agents are bringing to contact centres
read moreNick joins me to share his learnings on scaling an AI practice to extraordinary heights.
read moreWhen evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at…
read moreVladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the…
read moreIn this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible
read moreIn the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re…
read moreWellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018.
read moreIn this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers.
read moreWhen beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which…
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