fbpx

Content

Conversations Unparsed: Industry Leaders Share Their Vision for AI

Conversations Unparsed: Industry Leaders Share Their Vision for AI 1200 800 Ben McCulloch

During Unparsed 2024 we asked 10 CAI professionals to tell us what they’re working on. They come from a range of companies, from startups with a single person covering their…

read more

Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management

Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management 1920 1080 Rebecca Christie

I was joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic.

read more

How to define your AI roadmap

How to define your AI roadmap 1280 716 Kane Simms

Many organisations have woken up to the potential of AI over the last couple of years. Every second CEO wants their own version of ChatGPT. With this surge in interest,…

read more

Real-Time Accent Transformation for Call Centres

Real-Time Accent Transformation for Call Centres 1792 1024 Ben McCulloch

You know that moment when the live agent connects to your call. You hear their first words, and your mind is scrambling to detect their accent. You may like their…

read more

Seven key insights from creating an award-winning AI chatbot

Seven key insights from creating an award-winning AI chatbot 1920 1080 Ben McCulloch

You may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.

read more

Scaling debt recovery with an AI assistant – a success story

Scaling debt recovery with an AI assistant – a success story 1920 1080 Ben McCulloch

Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.

read more

AI mastery in 45 minutes: Boost customer experience with zero coding

AI mastery in 45 minutes: Boost customer experience with zero coding 1920 1080 Taras Semeniuk

This session will dive into the key benefits of implementing AI chatbots and how to identify the best use cases that work for your business.

read more

Voice UX Design in a generative AI world with Cooper Johnson

Voice UX Design in a generative AI world with Cooper Johnson 1920 1080 Kane Simms

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.

read more

Customer and Agent Perspectives on Enterprise AI Adoption in 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024 1792 1024 Ben McCulloch

You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…

read more

Traversing the uncanny valley with Falene McKenna

Traversing the uncanny valley with Falene McKenna 1920 1080 Kane Simms

Falene McKenna is arguably the most charismatic member of the conversation design community.

read more