We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.
Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how conversation designers work, and what they need. Needless to say, he’s worked with countless conversation design teams and is perfectly placed to highlight some observations on what the best conversation design teams in the world do well. You’ll learn the signs of conversation design maturity as well as pointers on how to improve your practice.
00:00 Introduction Cognigy CX maturity workshop: find out more: https://vux.world/cognigy
02:55 Welcome Braden Ream
07:50 How the market has evolved since we last spoke in 2019
11:00 Can you build once and deploy everywhere?
17:10 Maturity models
22:52 Silo, Centre of Excellence or Federated models
26:50 What Voiceflow is today
32:36 How mature teams keep on top of design and development synergy
37:19 QA oversight
42:28 Stakeholder management conversations
47:16 Fullstack conversation designers
54:20 Advancing tooling requirements
57:35 Low code platforms
1:03:10 Button driven chat bots
1:10:22 Flow based approaches
1:16:00 Guest questions