This week, we take a look at the similarities between VUI design for IVR and VUI design for voice assistants. We also explain what VUI tuning is and why it’s important, whilst giving you some tips on how you can tune your voice user interface. We also discuss PinDrop and voice first security.

In this episode

We speak to one of the world’s expert VUI practitioners, Simonie Wilson, to get under the hood of Passport and figure out what it is, how it works, why it’s needed and how you can use it to authenticate users with confidence whilst preventing fraud.

We also tap into Simonie’s vast VUI design experience and discuss how she goes about designing VUIs that delight rather than smite customers. We get into detail about the benefits of VUI tuning and Simonie shares her advice on how you can continuously improve a VUI experience.

Are brands failing on Amazon Alexa and Google Assistant?Send us your answers and you could feature on the VUX World Flash Briefing this week!

Privacy and security

Privacy is often cited as a barrier and a challenge in the voice first space. How do you authenticate a user, build trust and enable people to transact in a frictionless way, all without a long, drawn out, failure stricken on-boarding process?

PinDrop is changing that with it’s product, Passport: a fool-proof way to recognise whether someone is who they say they are simply by the sound of their voice. It works in all voice first areas and can even tell whether the voice is synthetic.

Here’s an example of it working with Alexa:

There is so much potential in the voice first space from a vcommerce, health and financial management perspective that technology such as this could smooth over the cracks in the verification process and enable people to transact more seamlessly in a voice first world.

Our Guest

Simonie Wilson is the queen of VUI design. With over 20 years experience working in the speech and VUI design space, Simonie’s career has included working with large companies such as Microsoft and GM, small companies such as startups and contracting too. Simonie has knowledge and experience in the VUI design space that few others do and is one of the few people to have extensive experience with VUI tuning.

Simonie is madly passionate about VUI design and, in this episode, shares all of that passion and some real lessons and insights from her experience that’ll help all VUI designers improve what they do.

Where to listen

Links

Visit the PinDrop website
Check out PinDrop on YouTube
PinDrop on Facebook
PinDrop on Twitter
Connect with Simonie on LinkedIn
Email Simonie
Read about PinDrop Passport in Forbes

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