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AI

The AI talent war with Chris Morrow, Founder of Digitalent

The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI 2560 1443 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

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Taming agentic AI: a practical enterprise approach

Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms

Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.

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From logos to language: The next evolution of Brand Identity

From logos to language: The next evolution of Brand Identity 1920 1080 Kane Simms

Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.

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AI, empathy, and the future of work with Ian Jacobs, Opus Research

AI, empathy, and the future of work with Ian Jacobs, Opus Research 1280 720 Taras Semeniuk

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

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8 reasons AI projects fail and 12 ways to make yours a success

8 reasons AI projects fail and 12 ways to make yours a success 1920 1080 Kane Simms

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.

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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

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Building AI maturity at Pandora with Sonia Ingram

Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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