call centre

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Taras Semeniuk
July 11, 2025

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers https://vux.world/wp-content/uploads/Essent-VUX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g July 11, 2025 July 11, 2025

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

Ben McCulloch
January 30, 2023

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue https://vux.world/wp-content/uploads/talkdesk.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 30, 2023 January 26, 2023

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

Ben McCulloch
August 24, 2022

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 24, 2022 August 24, 2022

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Ben McCulloch
June 28, 2022

Landry’s find the perfect use case for a voice assistant

Landry’s find the perfect use case for a voice assistant https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 28, 2022 July 6, 2022

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…

Ben McCulloch
May 26, 2022

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres https://vux.world/wp-content/uploads/Hero-Image-Landscape-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 26, 2022 May 26, 2022

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

Rebecca Christie
May 24, 2022

How HSBC is using conversational AI with Andy Kingston, HSBC

How HSBC is using conversational AI with Andy Kingston, HSBC https://vux.world/wp-content/uploads/andy-kingston.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 24, 2022 August 3, 2022

Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience.

Rebecca Christie
May 19, 2022

The need for AI privacy, with Patricia Thaine, CEO, Private AI

The need for AI privacy, with Patricia Thaine, CEO, Private AI https://vux.world/wp-content/uploads/Priv-AI-Landcsape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 19, 2022 May 19, 2022

Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.

Rebecca Christie
March 31, 2022

Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Call centre authentication with Matt Smallman, Founder, SymNex Consulting https://vux.world/wp-content/uploads/Podcast-landscapee.jpg 1747 1241 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g March 31, 2022 March 31, 2022

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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