Contact centre ai

Google CCAI with Antony Passemard

Google CCAI with Antony Passemard 1800 1200 Kane Simms

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. read more

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes 1800 1200 Kane Simms

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? read more

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google. read more