Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
read moreSteve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
read moreGoogle has announced its very own contact centre as a service in partnership with ujet.
read moreHow humans and bots working together in real time can lead to epic customer experiences.
read moreA case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.
read moreA deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
read moreLearn how this deep learning technology is generating increased revenue and improved customer outcomes.
read moreUjet has a truly unique approach to customer support. With its true omni-channel approach and AI-powered technology, brands are pushing the boundaries of customer experience excellence. You really need to…
read moreMicrosoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.
read moreHead of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
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