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Contact centre ai

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

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How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer 1600 1200 Rebecca Christie

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

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Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

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‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

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Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals 1600 1200 Kane Simms

Learn how this deep learning technology is generating increased revenue and improved customer outcomes.

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True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar

True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar 150 150 Kane Simms

Ujet has a truly unique approach to customer support. With its true omni-channel approach and AI-powered technology, brands are pushing the boundaries of customer experience excellence. You really need to…

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Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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Google CCAI with Antony Passemard

Google CCAI with Antony Passemard 1800 1200 Kane Simms

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.

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