In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
read moreDigital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.
read moreHere’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
read moreSteve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
read moreGoogle has announced its very own contact centre as a service in partnership with ujet.
read moreHow humans and bots working together in real time can lead to epic customer experiences.
read moreA case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.
read moreA deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
read moreLearn how this deep learning technology is generating increased revenue and improved customer outcomes.
read moreMicrosoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.
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