Contact centre ai • VUX World

Kane Simms
March 15, 2021

Google CCAI with Antony Passemard

Google CCAI with Antony Passemard https://vux.world/wp-content/uploads/Google-CCAI-Contact-Centre-AI-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 15, 2021 March 15, 2021

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. read more

Kane Simms
March 8, 2021

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes https://vux.world/wp-content/uploads/ilan-avner-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 8, 2021 March 5, 2021

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? read more

Kane Simms
February 26, 2021

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart https://vux.world/wp-content/uploads/Google-CCAI-Contact-Centre-AI-partnerships-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 26, 2021 February 25, 2021

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google. read more