Contact centre ai

  • Kane Simms

True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar
True omni-channel AI-powered customer experience with Ujet CEO, Anand Janefalkar 150 150 Kane Simms

Ujet has a truly unique approach to customer support. With its true omni-channel approach and AI-powered technology, brands are pushing the boundaries of customer experience excellence. You really need to…

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  • Kane Simms

Microsoft release Dynamics 365 contact centre with AI at its core
Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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  • Kane Simms

Google CCAI with Antony Passemard
Google CCAI with Antony Passemard 1800 1200 Kane Simms

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.

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  • Kane Simms

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes 1800 1200 Kane Simms

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?

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  • Kane Simms

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart
Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

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