Contact centre ai • VUX World

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Ben McCulloch
May 26, 2022

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres https://vux.world/wp-content/uploads/Hero-Image-Landscape-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 26, 2022 May 26, 2022

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

Rebecca Christie
April 27, 2022

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer https://vux.world/wp-content/uploads/Steven_Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 27, 2022 July 22, 2022

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

Kane Simms
March 22, 2022

Google announces CCaaS solution

Google announces CCaaS solution https://vux.world/wp-content/uploads/GOOGLE-CCAAS-thumbnail.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 22, 2022 March 22, 2022

Google has announced its very own contact centre as a service in partnership with ujet.

Kane Simms
March 19, 2022

‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions https://vux.world/wp-content/uploads/Lisa_Michaud_-_Interactions_-_landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 19, 2022 March 19, 2022

How humans and bots working together in real time can lead to epic customer experiences.

Kane Simms
March 16, 2022

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants https://vux.world/wp-content/uploads/landrys-possible-data-breach-june2013-copyjpgcropdisplay_0.jpg 1540 800 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 16, 2022 March 16, 2022

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

Kane Simms
March 15, 2022

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 15, 2022 March 16, 2022

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

Kane Simms
January 17, 2022

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals https://vux.world/wp-content/uploads/Rana-Gujral-CEO-Behavioral-Signals-on-VUX-World.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 17, 2022 January 17, 2022

Learn how this deep learning technology is generating increased revenue and improved customer outcomes.

Kane Simms
November 3, 2021

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core https://vux.world/wp-content/uploads/Microsoft-release-Dynamics-365-contact-centre-with-AI-at-its-core.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 3, 2021 November 3, 2021

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

Kane Simms
March 15, 2021

Google CCAI with Antony Passemard

Google CCAI with Antony Passemard https://vux.world/wp-content/uploads/Google-CCAI-Contact-Centre-AI-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 15, 2021 March 15, 2021

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
resolution	session	This is a functionality cookie used to collect the horizontal value of the visitor screen resolution. It helps in optimizing the website view to the user.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_111445333_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id	never	This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
CONSENT	16 years 2 months 25 days 18 hours	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__smSessionId	9 hours	No description available.
__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
_mailmunch_visitor_id	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
AnalyticsSyncHistory	1 month	No description
attribution_user_id	1 year	This cookie is set by the provider Typeform. This cookie is used for Typeform usage statistics. It is used in context with the website's pop-up questionnaires and messengering.
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
debug	never	No description available.
intercom-id-or0x2acp	8 months 26 days 1 hour	No description
intercom-session-or0x2acp	7 days	No description
li_gc	2 years	No description
li_sugr	3 months	No description available.
mailmunch_second_pageview	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.