Contact centre ai

Taras Semeniuk
June 6, 2025

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte https://vux.world/wp-content/uploads/AI-vs-BPO-Guilleaume-Laporte-VUX-episode.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 6, 2025 June 6, 2025

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Ben McCulloch
May 26, 2022

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres https://vux.world/wp-content/uploads/Hero-Image-Landscape-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 26, 2022 May 26, 2022

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

Rebecca Christie
April 27, 2022

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer https://vux.world/wp-content/uploads/Steven_Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 27, 2022 July 22, 2022

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

Kane Simms
March 22, 2022

Google announces CCaaS solution

Google announces CCaaS solution https://vux.world/wp-content/uploads/GOOGLE-CCAAS-thumbnail.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 22, 2022 March 22, 2022

Google has announced its very own contact centre as a service in partnership with ujet.

Kane Simms
March 19, 2022

‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions https://vux.world/wp-content/uploads/Lisa_Michaud_-_Interactions_-_landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 19, 2022 March 19, 2022

How humans and bots working together in real time can lead to epic customer experiences.

Kane Simms
March 16, 2022

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants https://vux.world/wp-content/uploads/landrys-possible-data-breach-june2013-copyjpgcropdisplay_0.jpg 1540 800 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 16, 2022 March 16, 2022

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

Kane Simms
March 15, 2022

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 15, 2022 March 16, 2022

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

Kane Simms
January 17, 2022

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals https://vux.world/wp-content/uploads/Rana-Gujral-CEO-Behavioral-Signals-on-VUX-World.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 17, 2022 January 17, 2022

Learn how this deep learning technology is generating increased revenue and improved customer outcomes.

Kane Simms
November 3, 2021

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core https://vux.world/wp-content/uploads/Microsoft-release-Dynamics-365-contact-centre-with-AI-at-its-core.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 3, 2021 November 3, 2021

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

How to connect any digital assistant to any call centre

The ultimate guide to agent assist for call centres

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

‘Cobots’ with Lisa Michaud, Product Director, Interactions

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

The value of emotional AI with Rana Gujral, CEO, Behavioral Signals

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