Customer service

Taras Semeniuk
June 26, 2026

How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU https://vux.world/wp-content/uploads/Anna-RVU-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g June 26, 2026 June 26, 2026

What does it take to run AI-first customer service at a national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.

Kane Simms
July 3, 2025

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU https://vux.world/wp-content/uploads/AI-in-financial-services.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g July 3, 2025 July 4, 2025

Discover how leading financial services organisations are finding success with AI.

Taras Semeniuk
June 20, 2025

Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp https://vux.world/wp-content/uploads/Boost-Camp-episode-cover.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g June 20, 2025 June 27, 2025

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

Taras Semeniuk
June 13, 2025

How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky https://vux.world/wp-content/uploads/True-Classic-AI-for-customer-experience-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g June 13, 2025 June 13, 2025

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

Kane Simms
June 9, 2025

8 reasons AI projects fail and 12 ways to make yours a success

8 reasons AI projects fail and 12 ways to make yours a success https://vux.world/wp-content/uploads/how-to-make-you-AI-project-success.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g June 9, 2025 October 28, 2025

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

Kane Simms
December 19, 2022

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes https://vux.world/wp-content/uploads/Articles-2-1.png 1120 840 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g December 19, 2022 December 19, 2022

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

Kane Simms
September 9, 2022

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant https://vux.world/wp-content/uploads/Article_Square_Sticker_Facebook_Cover_1120_×_840px_1289_×_720px_1120_×_840px_2.png 1120 840 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g September 9, 2022 September 9, 2022

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

Kane Simms
July 20, 2022

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker https://vux.world/wp-content/uploads/Orlando-L.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g July 20, 2022 July 27, 2022

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

Kane Simms
July 14, 2022

How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk https://vux.world/wp-content/uploads/landscpae-s.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g July 14, 2022 July 20, 2022

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

Kane Simms
July 13, 2022

How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett https://vux.world/wp-content/uploads/philip-landscape.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g July 13, 2022 July 20, 2022

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

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