Customer service • VUX World

Ben McCulloch
December 19, 2022

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes https://vux.world/wp-content/uploads/Articles-2-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 19, 2022 December 19, 2022

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

Ben McCulloch
September 9, 2022

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant https://vux.world/wp-content/uploads/Article_Square_Sticker_Facebook_Cover_1120_×_840px_1289_×_720px_1120_×_840px_2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 9, 2022 September 9, 2022

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

Rebecca Christie
July 20, 2022

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker https://vux.world/wp-content/uploads/Orlando-L.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 20, 2022 July 27, 2022

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

Rebecca Christie
July 14, 2022

How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk https://vux.world/wp-content/uploads/landscpae-s.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 14, 2022 July 20, 2022

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

Rebecca Christie
July 13, 2022

How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett https://vux.world/wp-content/uploads/philip-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 13, 2022 July 20, 2022

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

Ben McCulloch
June 28, 2022

Landry’s find the perfect use case for a voice assistant

Landry’s find the perfect use case for a voice assistant https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 28, 2022 July 6, 2022

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…

Rebecca Christie
May 18, 2022

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner

How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner https://vux.world/wp-content/uploads/Jeroen-Das-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 18, 2022 August 3, 2022

Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.

Rebecca Christie
May 4, 2022

Top CX trends and how AI is helping, with Brad Cleveland

Top CX trends and how AI is helping, with Brad Cleveland https://vux.world/wp-content/uploads/Brad_Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 4, 2022 May 4, 2022

Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.

Kane Simms
October 14, 2021

Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights https://vux.world/wp-content/uploads/CCAI-INSIGHTS.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 14, 2021 October 14, 2021

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

Kane Simms
August 11, 2021

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez https://vux.world/wp-content/uploads/genesys-on-voice-and-conversational-ai-with-elcenora-martinez-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 11, 2021 August 11, 2021

One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.

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