fbpx

Customer service

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU 1280 720 Kane Simms

Discover how leading financial services organisations are finding success with AI.

read more

Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

read more

How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky 1280 720 Taras Semeniuk

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

read more

8 reasons AI projects fail and 12 ways to make yours a success

8 reasons AI projects fail and 12 ways to make yours a success 1920 1080 Taras Semeniuk

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

read more

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes 1120 840 Ben McCulloch

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

read more

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant 1120 840 Ben McCulloch

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

read more

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker 1600 1200 Rebecca Christie

Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.

read more

How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk 1600 1200 Rebecca Christie

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

read more

How Empire Today uses conversational AI with Philip Bennett

How Empire Today uses conversational AI with Philip Bennett 1600 1200 Rebecca Christie

Philip Bennett joins us to speak about how Empire Today has been using conversational AI.

read more

Landry’s find the perfect use case for a voice assistant

Landry’s find the perfect use case for a voice assistant 1120 840 Ben McCulloch

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…

read more