Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights. read more
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. read more
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.
Sam Danby shares insights on conversational AI tooling and Boost.ai. read more
Find out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić. read more
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre. read more
What’s the future of customer service going to look like? And what can businesses do today to prepare for it? read more