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Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! 1456 816 Ben McCulloch

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

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ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

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Why context is truth in conversational AI

Why context is truth in conversational AI 1120 840 Ben McCulloch

If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe…

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7 steps to stop bots saying ‘can you repeat that?’

7 steps to stop bots saying ‘can you repeat that?’ 1890 1417 Ben McCulloch

When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”

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Thoughts on Google’s LaMDA 2

Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

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Voice AI Lego: the importance of modularity

Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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ZeroShotBot and the future of conversational AI with Prof. Jason Mars

ZeroShotBot and the future of conversational AI with Prof. Jason Mars 1600 1200 Kane Simms

Clinc co-founder, author and founder of ZeroShotBot, Prof. Jason Mars shares how he’s building the future of conversational AI.

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Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights 1600 1200 Kane Simms

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

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