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NLU

Three smart ways to use LLMs alongside your NLU

Three smart ways to use LLMs alongside your NLU 2560 1440 Rebecca Christie

LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s…

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The 3 types of NLU systems in conversational AI

The 3 types of NLU systems in conversational AI 1600 1200 Kane Simms

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the…

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Master assistant or multi-assistant orchestration? 4 considerations

Master assistant or multi-assistant orchestration? 4 considerations 1600 1200 Kane Simms

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

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Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed 1120 840 Ben McCulloch

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw. 

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ChatGPT: the good, the bad and the future

ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could…

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Why you need Botium before you make your bot

Why you need Botium before you make your bot 1120 840 Ben McCulloch

Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s…

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How Human First helps you build better bots, with Greg Whiteside, CEO, Human First

How Human First helps you build better bots, with Greg Whiteside, CEO, Human First 1600 1200 Rebecca Christie

Greg Whiteside, CEO, Human First, joins us on our podcast to tell us about how you can use different types of data to build better bots.

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Why NLU training needs brains

Why NLU training needs brains 2404 1798 Ben McCulloch

While preparing this blog I had an uncanny moment.

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7 steps to stop bots saying ‘can you repeat that?’

7 steps to stop bots saying ‘can you repeat that?’ 1890 1417 Ben McCulloch

When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”

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Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium

Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium 1600 1200 Rebecca Christie

Christoph Börner, CEO, Botium, joins us on our podcast to talk about quality assurance for conversational AI systems.

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