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  • Rebecca Christie

Conversations2 – Millani Jayasingkam
Conversations2 – Millani Jayasingkam 1600 1200 Rebecca Christie

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing…

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  • Rebecca Christie

How Salesforce are using LLMs with Greg Bennett
How Salesforce are using LLMs with Greg Bennett 1600 1200 Rebecca Christie

Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design…

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  • Rebecca Christie

Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs!
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate – Peter Isaacs! 1600 1200 Rebecca Christie

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have…

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  • Rebecca Christie

Conversations2 – ChatGPT Interview
Conversations2 – ChatGPT Interview 1600 1200 Rebecca Christie

What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved – this new technology delivers on so much…

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  • Rebecca Christie

Conversations Squared #9 Andrew Muir
Conversations Squared #9 Andrew Muir 1120 840 Rebecca Christie

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings…

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Conversations Squared #8 Michelle Parayil
Conversations Squared #8 Michelle Parayil 1915 1657 Ben McCulloch

Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her…

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Conversations Squared #7 Hilary Hayes
Conversations Squared #7 Hilary Hayes 1919 1919 Ben McCulloch

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.

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Conversations Squared #5 Dr Maria Aretoulaki
Conversations Squared #5 Dr Maria Aretoulaki 2380 2380 Ben McCulloch

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria…

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Conversations Squared #4 Dr Joan Palmiter Bajorek
Conversations Squared #4 Dr Joan Palmiter Bajorek 2380 2380 Ben McCulloch

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI – for Women in Voice, for her public speaking, for her experience at the likes…

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