Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.
read moreRecently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.
read moreMany of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a…
read moreSometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I…
read moreYou’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…
read moreWe have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can…
read moreIf you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe…
read moreFrequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s…
read moreHow do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers…
read moreWhat do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…
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