“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…
read moreI previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
read moreAlthough conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
read moreBots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?
read moreDespite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many…
read moreLandry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…
read moreWhile preparing this blog I had an uncanny moment.
read moreIf you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you know your ‘neural parsers’ from…
read moreOne amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
read moreDid nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.
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