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Decathlon’s 5 year automation strategy took 6 months thanks to AI

Decathlon’s 5 year automation strategy took 6 months thanks to AI 1120 840 Ben McCulloch

Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many…

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Landry’s find the perfect use case for a voice assistant

Landry’s find the perfect use case for a voice assistant 1120 840 Ben McCulloch

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The…

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Why NLU training needs brains

Why NLU training needs brains 2404 1798 Ben McCulloch

While preparing this blog I had an uncanny moment.

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Do you know enough about AI to use it responsibly?

Do you know enough about AI to use it responsibly? 1120 840 Ben McCulloch

If you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you know your ‘neural parsers’ from…

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A ground-breaking ‘human-in-the-loop’ approach to AI

A ground-breaking ‘human-in-the-loop’ approach to AI 1120 840 Ben McCulloch

One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.

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The intelligence revolution

The intelligence revolution 1120 840 Ben McCulloch

Did nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.

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7 steps to stop bots saying ‘can you repeat that?’

7 steps to stop bots saying ‘can you repeat that?’ 1890 1417 Ben McCulloch

When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”

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The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

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AI: beyond cost saving

AI: beyond cost saving 1640 924 Kane Simms

Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…

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Thoughts on Google’s LaMDA 2

Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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