Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.
read moreThere’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience…
read moreCritical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
read moreAn introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
read moreWith approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on it?
read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
read moreHere’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…
read moreIf you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
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