Most people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly…
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read moreYou may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.
read moreFind out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.
read moreYou’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…
read moreI recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…
read moreMake consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.
read moreWith all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing…
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