Articles

Kane Simms
August 30, 2023

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms https://vux.world/wp-content/uploads/Gartner-Critical-Capabilities-Ultimate-Analysis.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 30, 2023 August 30, 2023

The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.

Ben McCulloch
August 14, 2023

How loveholidays used AI to turn frowns upside down

How loveholidays used AI to turn frowns upside down https://vux.world/wp-content/uploads/loveholiday-chatbotsummit2023-article.jpg 2000 1304 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 14, 2023 August 23, 2023

The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays…

Ben McCulloch
August 10, 2023

How Decathlon made messaging matter with a little help from AI

How Decathlon made messaging matter with a little help from AI https://vux.world/wp-content/uploads/decathlon-messsaging-matter.jpg 1995 1154 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 10, 2023 August 18, 2023

Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.

Emily Uematsu Banzhaf
August 8, 2023

Capturing the scope and behavior of LLMs

Capturing the scope and behavior of LLMs https://vux.world/wp-content/uploads/scope-and-behavior-of-LLMs.png 1456 816 Emily Uematsu Banzhaf Emily Uematsu Banzhaf https://secure.gravatar.com/avatar/cb7c5e70a9642e90b735571083e092d28e814c271415384bc74232720530b0b6?s=96&d=blank&r=g August 8, 2023 August 25, 2023

A hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.

Ben McCulloch
August 3, 2023

Your bot’s really an employee with superhuman responsibilities

Your bot’s really an employee with superhuman responsibilities https://vux.world/wp-content/uploads/your-bot-is-an-employee-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 3, 2023 August 3, 2023

Discover what conversation designers should consider when working on their assistant’s persona.

Ben McCulloch
August 2, 2023

What happens after you’ve designed and built your AI Assistant?

What happens after you’ve designed and built your AI Assistant? https://vux.world/wp-content/uploads/JoanBalmiterBajorek-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g August 2, 2023 August 10, 2023

So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.

Rebecca Christie
July 13, 2023

3 Fundamental Conversational AI Capabilities

3 Fundamental Conversational AI Capabilities https://vux.world/wp-content/uploads/1689154757814.png 752 423 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g July 13, 2023 July 13, 2023

When designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able to do. This might sound…

Ben McCulloch
July 4, 2023

Don’t cull the bots! Here’s 7 myths we should bury first

Don’t cull the bots! Here’s 7 myths we should bury first https://vux.world/wp-content/uploads/chatbot-myths-Wysdom-AI-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g July 4, 2023 July 5, 2023

Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.

Kane Simms
June 29, 2023

3 innovative use cases for AI in retail

3 innovative use cases for AI in retail https://vux.world/wp-content/uploads/AI-in-retail-use-case-article-image.png 1456 816 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g June 29, 2023 February 13, 2024

The advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we delve into three unique ways…

Rebecca Christie
June 27, 2023

Conversation design best practice series pt. 1: The building blocks

Conversation design best practice series pt. 1: The building blocks https://vux.world/wp-content/uploads/article-image.jpeg 720 405 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g June 27, 2023 June 27, 2023

When creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the late 90s. Through understanding the…

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