Articles

Ben McCulloch
June 27, 2023

Don’t blame the bot! 10 learnings on safe use of AI

Don’t blame the bot! 10 learnings on safe use of AI https://vux.world/wp-content/uploads/DALL·E-2023-06-27-12.46.54-a-robot-standing-in-the-witness-box-at-court-with-its-arms-spread-and-palms-up-as-if-it-is-exlaining-itself.-Realistic-photo-16to9.png 1024 573 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g June 27, 2023 June 27, 2023

VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and…

Ben McCulloch
June 22, 2023

What does your voice reveal about you?

What does your voice reveal about you? https://vux.world/wp-content/uploads/voice-reveal-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g June 22, 2023 June 22, 2023

What does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while you talk.

Ben McCulloch
June 14, 2023

Unlocking the power of LLMs: putting people first in AI assistant development

Unlocking the power of LLMs: putting people first in AI assistant development https://vux.world/wp-content/uploads/Unlocking-LLMs-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g June 14, 2023 June 19, 2023

It’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that many organisations are trying to…

Ben McCulloch
April 27, 2023

Why build a bank assistant from scratch?

Why build a bank assistant from scratch? https://vux.world/wp-content/uploads/BANK-e1682683878103.png 1120 716 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g April 27, 2023 April 28, 2023

How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?

Ben McCulloch
April 14, 2023

From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience https://vux.world/wp-content/uploads/31.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g April 14, 2023 April 14, 2023

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

Rebecca Christie
March 10, 2023

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison https://vux.world/wp-content/uploads/Gartner-Enterprise-Conversational-AI-Platforms-Magic-Quadrant-2022-and-2023-Analysis-VUX-World.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g March 10, 2023 August 30, 2023

So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper…

Kane Simms
February 13, 2023

The 3 types of NLU systems in conversational AI

The 3 types of NLU systems in conversational AI https://vux.world/wp-content/uploads/3-types-of-NLU-website-hero.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 13, 2023 February 13, 2023

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the…

Ben McCulloch
February 6, 2023

What’s this news about conversation designer layoffs?

What’s this news about conversation designer layoffs? https://vux.world/wp-content/uploads/cxd-layoffs-2.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g February 6, 2023 February 6, 2023

In recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network who’s lost their job. We…

Ben McCulloch
January 30, 2023

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue https://vux.world/wp-content/uploads/talkdesk.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g January 30, 2023 January 26, 2023

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

Ben McCulloch
January 26, 2023

The risks of Large Language Models (such as ChatGPT)

The risks of Large Language Models (such as ChatGPT) https://vux.world/wp-content/uploads/chatgpt.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g January 26, 2023 January 26, 2023

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like…

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