Content

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Taras Semeniuk
August 8, 2025

NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun https://vux.world/wp-content/uploads/Cognigy-acquisition-episode-.png 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g August 8, 2025 August 8, 2025

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

Taras Semeniuk
July 31, 2025

Are LLM chatbots ready for prime time?

Are LLM chatbots ready for prime time? https://vux.world/wp-content/uploads/Consulting-Webinar-hero-image-landscape.jpg 1600 900 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 31, 2025 September 16, 2025

In this exclusive VUX World webinar, we’ll separate the hype from reality, show you what’s working right now in real-world deployments.

Taras Semeniuk
July 28, 2025

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold https://vux.world/wp-content/uploads/Jon-Arnold-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 28, 2025 July 28, 2025

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

Kane Simms
July 25, 2025

Testing the future: How Klearcom is powering the voice AI revolution

Testing the future: How Klearcom is powering the voice AI revolution https://vux.world/wp-content/uploads/Klearcom-voice-AI-revolution-article.png 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 25, 2025 July 25, 2025

As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.

Kane Simms
July 17, 2025

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay https://vux.world/wp-content/uploads/Four-AI-case-studies-article.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 17, 2025 July 18, 2025

Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.

Taras Semeniuk
July 11, 2025

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers https://vux.world/wp-content/uploads/Essent-VUX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 11, 2025 July 11, 2025

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

Taras Semeniuk
July 4, 2025

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom https://vux.world/wp-content/uploads/Klearcom-episode-VUX-World.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 4, 2025 July 4, 2025

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

Kane Simms
July 3, 2025

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU https://vux.world/wp-content/uploads/AI-in-financial-services.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 3, 2025 July 4, 2025

Discover how leading financial services organisations are finding success with AI.

Taras Semeniuk
June 27, 2025

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta https://vux.world/wp-content/uploads/Merlin-Bise-Inbenta-CTO-VUX-World-Podcast.jpg 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g June 27, 2025 June 27, 2025

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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Content

How Essent saved €1.8 million by listening to their call centre agents

NiCE & Cognigy: The AI arms race in CX has begun

Are LLM chatbots ready for prime time?

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

Testing the future: How Klearcom is powering the voice AI revolution

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

AI in financial services: lessons from DNB and MSUFCU

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

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