Content

Kane Simms
October 15, 2025

Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet https://vux.world/wp-content/uploads/Contact-centre-Boost-AI-voice-article.jpg 1536 893 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 15, 2025 October 23, 2025

The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…

Taras Semeniuk
September 25, 2025

Making human-like voice AI accessible and affordable with NLX and Inworld

Making human-like voice AI accessible and affordable with NLX and Inworld https://vux.world/wp-content/uploads/VUX-NLX-Inworld-voice-AI-episode.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 25, 2025 September 25, 2025

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

Taras Semeniuk
September 18, 2025

AI, empathy, and the future of work with Ian Jacobs, Opus Research

AI, empathy, and the future of work with Ian Jacobs, Opus Research https://vux.world/wp-content/uploads/Ian-Jacobs-on-VUX-World-Thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 18, 2025 September 25, 2025

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

Kane Simms
September 12, 2025

Expert analysis of the best AI platforms in 2025

Expert analysis of the best AI platforms in 2025 https://vux.world/wp-content/uploads/Gartner-magic-quadrant-2025-vux-thumbnail.jpeg 800 450 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g September 12, 2025 September 12, 2025

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

Taras Semeniuk
September 12, 2025

Voice AI: What everyone gets wrong, and how to get it right

Voice AI: What everyone gets wrong, and how to get it right https://vux.world/wp-content/uploads/Boost-VUX-Voice-AI-hero-image.jpg 1080 608 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 12, 2025 January 6, 2026

Discover how voice AI transforms customer experience with compliant, customer-friendly solutions to improve your strategy.

Taras Semeniuk
September 5, 2025

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France https://vux.world/wp-content/uploads/Kordel-France-VUX-episode.png 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 5, 2025 September 5, 2025

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Taras Semeniuk
August 8, 2025

NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun https://vux.world/wp-content/uploads/Cognigy-acquisition-episode-.png 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g August 8, 2025 August 8, 2025

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

Taras Semeniuk
July 31, 2025

Are LLM chatbots ready for prime time?

Are LLM chatbots ready for prime time? https://vux.world/wp-content/uploads/Consulting-Webinar-hero-image-landscape.jpg 1600 900 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 31, 2025 September 16, 2025

In this exclusive VUX World webinar, we’ll separate the hype from reality, show you what’s working right now in real-world deployments.

Taras Semeniuk
July 28, 2025

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold https://vux.world/wp-content/uploads/Jon-Arnold-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g July 28, 2025 July 28, 2025

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

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Content

Your contact centre is already a voice AI channel: you just haven’t realised it yet

Making human-like voice AI accessible and affordable with NLX and Inworld

AI, empathy, and the future of work with Ian Jacobs, Opus Research

Expert analysis of the best AI platforms in 2025

Voice AI: What everyone gets wrong, and how to get it right

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

How Essent saved €1.8 million by listening to their call centre agents

NiCE & Cognigy: The AI arms race in CX has begun

Are LLM chatbots ready for prime time?

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

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