Content

Kane Simms
February 4, 2025

Salzburg AG revolutionises customer service with generative AI, Sarah Haider

Salzburg AG revolutionises customer service with generative AI, Sarah Haider https://vux.world/wp-content/uploads/salzburg-ag-generative-AI-hero-image.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 4, 2025 February 4, 2025

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.

Kane Simms
February 3, 2025

Top AI trends shaping customer experience in 2025

Top AI trends shaping customer experience in 2025 https://vux.world/wp-content/uploads/Top-AI-trends-in-customer-experience-2025.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 3, 2025 February 3, 2025

Learn what’s happening with AI in customer experience and what businesses should focus on in 2025.

Rebecca Christie
January 29, 2025

How Rasa is revolutionising conversational AI

How Rasa is revolutionising conversational AI https://vux.world/wp-content/uploads/game-changing-AI.jpg 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g January 29, 2025 February 4, 2025

In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI and a game changing framework for creating natural conversations.

Kane Simms
January 23, 2025

The generative AI platform that’s revolutionising business growth, with Noam Fine

The generative AI platform that’s revolutionising business growth, with Noam Fine https://vux.world/wp-content/uploads/noam-image.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 23, 2025 January 24, 2025

In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.

Ben McCulloch
January 20, 2025

How Agentic AI gets stuff done in customer experience

How Agentic AI gets stuff done in customer experience https://vux.world/wp-content/uploads/Copy-of-Agentic-AI-webinar-asset.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 20, 2025 January 20, 2025

Is the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI…

Ben McCulloch
January 16, 2025

7 reasons why you need a conversation designer

7 reasons why you need a conversation designer https://vux.world/wp-content/uploads/Forum-scaled.jpg 2560 1920 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 16, 2025 January 17, 2025

Do you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get…

Rebecca Christie
January 14, 2025

Navigating CX: Lean, AI, and Customer-Centric Transformation

Navigating CX: Lean, AI, and Customer-Centric Transformation https://vux.world/wp-content/uploads/allanah.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g January 14, 2025 January 14, 2025

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.

Kane Simms
January 7, 2025

Why AI is a change project, not a tech project

Why AI is a change project, not a tech project https://vux.world/wp-content/uploads/1734680580149.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 7, 2025 January 17, 2025

AI is a change project, not a tech project. Why? Because success doesn’t rely on how good the technical solution is. It relies on how well it’s integrated and adopted.…

Kane Simms
December 17, 2024

The full stop problem: RAG’s biggest limitation

The full stop problem: RAG’s biggest limitation https://vux.world/wp-content/uploads/1734333165123.png 1114 627 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g December 17, 2024 December 17, 2024

RAG (Retrieval Augmented Generation) systems are quickly becoming the go-to solution for those looking to leverage AI in business. But RAG systems have some inherent limitations that negatively impact user…

Rebecca Christie
December 16, 2024

Agentic AI and LLMs, what to expect in 2025

Agentic AI and LLMs, what to expect in 2025 https://vux.world/wp-content/uploads/quiq.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 16, 2024 December 16, 2024

Mike Myer the CEO and Co-Founder of Quiq, joins me as we discuss Agentic AI and what we can expect in 2025.

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