Content

Rebecca Christie
February 27, 2025

Revolutionising AI usability with Jakob Nielsen

Revolutionising AI usability with Jakob Nielsen https://vux.world/wp-content/uploads/Jakob-Nielsen-VUX-World-podcast.jpg 1280 720 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g February 27, 2025 February 27, 2025

In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change.

Kane Simms
February 20, 2025

AI agents: hype vs reality with Ronald Ashri, OpenDialog

AI agents: hype vs reality with Ronald Ashri, OpenDialog https://vux.world/wp-content/uploads/VUX-World-Podcast-Ronald-Ashri-OpenDialog.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 20, 2025 February 21, 2025

Ronald Ashri, Co-Founder of OpenDialog, discusses the evolving landscape of conversational AI, including all the hype around AI agents.

Taras Semeniuk
February 6, 2025

The hidden ceiling in CX automation, and how to shatter it

The hidden ceiling in CX automation, and how to shatter it https://vux.world/wp-content/uploads/Screenshot-2025-02-06-at-12.45.16.png 1700 954 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g February 6, 2025 March 12, 2025

Rethink how automation fits into your customer service and unlock the power of human-like AI guidance for complex customer journeys.

Kane Simms
February 4, 2025

Salzburg AG revolutionises customer service with generative AI, Sarah Haider

Salzburg AG revolutionises customer service with generative AI, Sarah Haider https://vux.world/wp-content/uploads/salzburg-ag-generative-AI-hero-image.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 4, 2025 February 4, 2025

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.

Kane Simms
February 3, 2025

Top AI trends shaping customer experience in 2025

Top AI trends shaping customer experience in 2025 https://vux.world/wp-content/uploads/Top-AI-trends-in-customer-experience-2025.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g February 3, 2025 February 3, 2025

Learn what’s happening with AI in customer experience and what businesses should focus on in 2025.

Rebecca Christie
January 29, 2025

How Rasa is revolutionising conversational AI

How Rasa is revolutionising conversational AI https://vux.world/wp-content/uploads/game-changing-AI.jpg 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g January 29, 2025 February 4, 2025

In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI and a game changing framework for creating natural conversations.

Kane Simms
January 23, 2025

The generative AI platform that’s revolutionising business growth, with Noam Fine

The generative AI platform that’s revolutionising business growth, with Noam Fine https://vux.world/wp-content/uploads/noam-image.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g January 23, 2025 January 24, 2025

In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.

Ben McCulloch
January 20, 2025

How Agentic AI gets stuff done in customer experience

How Agentic AI gets stuff done in customer experience https://vux.world/wp-content/uploads/Copy-of-Agentic-AI-webinar-asset.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g January 20, 2025 January 20, 2025

Is the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI…

Ben McCulloch
January 16, 2025

7 reasons why you need a conversation designer

7 reasons why you need a conversation designer https://vux.world/wp-content/uploads/Forum-scaled.jpg 2560 1920 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g January 16, 2025 January 17, 2025

Do you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get…

Rebecca Christie
January 14, 2025

Navigating CX: Lean, AI, and Customer-Centric Transformation

Navigating CX: Lean, AI, and Customer-Centric Transformation https://vux.world/wp-content/uploads/allanah.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/f2596088184b41f3fa00345f27ca290dea8de4543a6a694220b3fe03f6323028?s=96&d=blank&r=g January 14, 2025 January 14, 2025

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.

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Content

Revolutionising AI usability with Jakob Nielsen

AI agents: hype vs reality with Ronald Ashri, OpenDialog

The hidden ceiling in CX automation, and how to shatter it

Salzburg AG revolutionises customer service with generative AI, Sarah Haider

Top AI trends shaping customer experience in 2025

How Rasa is revolutionising conversational AI

The generative AI platform that’s revolutionising business growth, with Noam Fine

How Agentic AI gets stuff done in customer experience

7 reasons why you need a conversation designer

Navigating CX: Lean, AI, and Customer-Centric Transformation

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