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Revolutionising AI usability with Jakob Nielsen

Revolutionising AI usability with Jakob Nielsen 1280 720 Rebecca Christie

In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change.

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AI agents: hype vs reality with Ronald Ashri, OpenDialog

AI agents: hype vs reality with Ronald Ashri, OpenDialog 1280 720 Kane Simms

Ronald Ashri, Co-Founder of OpenDialog, discusses the evolving landscape of conversational AI, including all the hype around AI agents.

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The hidden ceiling in CX automation, and how to shatter it

The hidden ceiling in CX automation, and how to shatter it 1700 954 Taras Semeniuk

Rethink how automation fits into your customer service and unlock the power of human-like AI guidance for complex customer journeys.

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Salzburg AG revolutionises customer service with generative AI, Sarah Haider

Salzburg AG revolutionises customer service with generative AI, Sarah Haider 1920 1080 Kane Simms

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.

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Top AI trends shaping customer experience in 2025

Top AI trends shaping customer experience in 2025 1920 1080 Kane Simms

Learn what’s happening with AI in customer experience and what businesses should focus on in 2025.

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How Rasa is revolutionising conversational AI

How Rasa is revolutionising conversational AI 1920 1080 Rebecca Christie

In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI and a game changing framework for creating natural conversations.

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The generative AI platform that’s revolutionising business growth, with Noam Fine

The generative AI platform that’s revolutionising business growth, with Noam Fine 1920 1080 Kane Simms

In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.

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How Agentic AI gets stuff done in customer experience

How Agentic AI gets stuff done in customer experience 1920 1080 Ben McCulloch

Is the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI…

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7 reasons why you need a conversation designer

7 reasons why you need a conversation designer 2560 1920 Ben McCulloch

Do you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get…

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Navigating CX: Lean, AI, and Customer-Centric Transformation

Navigating CX: Lean, AI, and Customer-Centric Transformation 1920 1080 Rebecca Christie

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.

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