Beerud Sheth, CEO, Gupshup joins us to speak through conversational AI in emerging markets.
Beerud Sheth founded popular freelancing service, Upwork, and now co-founded and heads-up the leading conversational AI platform for emerging markets, Gupshup.
Gupshup has been on a mission lately, with acquisition after acquisition, and expanding into all emerging economies. Beerud joins us to share the Gupshup story, as well as how conversational AI is being adopted across emerging markets such as APAC. We’ll discuss the difference in customer behaviour and experience in these markets, as well as how that changes business strategy and technology solutions.
00:00 Introduction and welcome Deepgram
03:41 Welcome Beerud Sheth, CEO, Gupshup
10:05 Where Gupshop began
14:18 Messaging channels
20:42 Different customer behaviour in emerging markets
27:00 Skipping the internet revolution
29:45 Challanges faced with messaging channels
34:54 Moving into a broader conversational AI platform
42:20 Breadth and depth of technology required
46:44 The adoption of voice ai technologies
53:07 Solving problems vs exploring opportunities
Visit the Gupshup.io to learn more